Privacy Policy

Effective Date: January 15, 2025

Information We Collect

At NeuroFlareOn, we collect information that helps us provide better day trading education services to our community in Thailand and internationally. We're transparent about what we gather and why we need it.

Personal Information

  • Name and contact details when you register for our programs
  • Email address for course communications and updates
  • Phone number for important notifications about your learning journey
  • Payment information processed securely through our payment partners
  • Educational background to customize your learning experience

Technical Information

Our website automatically collects certain technical data to improve your browsing experience. This includes your IP address, browser type, device information, and how you interact with our educational content.

Learning Progress Data

We track your progress through our day trading courses to provide personalized recommendations and ensure you're getting the most from your educational investment. This helps us identify areas where additional support might be beneficial.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality financial education. We don't use your data for unrelated marketing or sell it to third parties.

  • Delivering course materials and tracking your educational progress
  • Sending important updates about program schedules and changes
  • Providing technical support for our online learning platform
  • Processing payments and managing your account access
  • Improving our courses based on student feedback and engagement patterns
  • Complying with Thai financial education regulations and requirements

Important: We never use your personal information to make trading recommendations or provide investment advice. Our focus remains purely on education and skill development.

Data Storage and Security

Protecting your information is something we take seriously. Our security measures follow international standards while complying with Thai data protection requirements.

Security Measures

We use industry-standard encryption to protect data in transit and at rest. Our servers are regularly updated with security patches, and access to personal information is restricted to authorized staff members only.

All payment processing is handled through PCI-compliant payment processors, so we never store your complete credit card information on our servers.

Data Retention

We keep your personal information for as long as your account remains active or as needed to provide our services. Course progress data is retained for three years after completion to support any follow-up questions or certificate verification needs.

Financial records are maintained according to Thai accounting requirements, typically seven years from the transaction date.

Your Privacy Rights

Under Thai Personal Data Protection Act (PDPA) and international privacy standards, you have several rights regarding your personal information. We make it straightforward to exercise these rights.

Access Your Data

Request a copy of all personal information we hold about you, including course progress and account details.

Correction Rights

Update or correct any inaccurate personal information in your account at any time.

Data Portability

Receive your data in a structured format that can be transferred to another service provider.

Deletion Requests

Request deletion of your personal data, subject to legal retention requirements.

How to Exercise Your Rights

To make any privacy-related requests, simply contact us using the information provided below. We'll respond within 30 days and verify your identity before processing any requests involving personal data access or deletion.

Cookies and Tracking

Our website uses cookies to enhance your learning experience and remember your preferences. Most of these are essential for the platform to function properly.

Types of Cookies We Use

  • Essential cookies that keep you logged in and remember your course progress
  • Performance cookies that help us understand how students use our platform
  • Preference cookies that remember your settings and customization choices

You can control cookie settings through your browser, though disabling essential cookies may affect platform functionality.

Third-Party Services

We work with carefully selected partners to deliver our educational services effectively. These relationships are governed by strict data protection agreements.

Service Providers

Our payment processing partners handle financial transactions securely without sharing unnecessary personal details with us. Email service providers help us send course updates and important notifications, but they cannot use your information for their own marketing purposes.

We also use cloud hosting services that meet international security standards and maintain servers in jurisdictions with strong data protection laws.

No Data Sales

We never sell, rent, or trade your personal information to other companies. Any data sharing is limited to what's necessary to provide our educational services or comply with legal requirements.

International Data Transfers

As an educational platform serving students internationally, some of your data may be processed outside Thailand. We ensure appropriate safeguards are in place for any international transfers.

All international transfers comply with PDPA requirements and include contractual protections that maintain the same level of privacy protection you would receive within Thailand.

Changes to This Policy

We may update this privacy policy as our services evolve or regulations change. Any significant changes will be communicated to active students via email at least 30 days before taking effect.

Minor clarifications or updates that don't affect how we handle your data may be made without advance notice, though we'll always update the effective date at the top of this policy.

Contact Information

If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our team typically responds to privacy inquiries within 2-3 business days.

Email: support@neuroflareon.com

Phone: +66 44 275 004

Address:
NeuroFlareOn
60 Sukhumvit, Saensuk
60 ถ.สุขุมวิท ต.แสนสุข, เมือง
Chon Buri 20130, Thailand

For specific privacy-related requests or concerns about how your data is being handled, please include "Privacy Request" in your email subject line to ensure prompt attention from our privacy team.